LEARN HOW TO GO FROM SURVIVING AT WORK TO THRIVING AT WORK BY LEARNING THE SKILLS OF EFFECTIVELY MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

3 Online Video Courses for Leaders and their Teams

SIMPLE APPROACH, BIG RESULTS: WHY YOU SHOULD JOIN...

BUILD YOUR CONFIDENCE AND OVERCOME THE BLAME GAME TO GET POSITIVE RESULTS

If you feel like you don't know how to deal with conflict and dealing with it only makes things worse, then this course is for you! Stop the blame game and learn how to influence others and take control of difficult situations.

LEARN HOW TO LEVERAGE YOUR EMOTIONAL INTELLIGENCE TO GET WHAT YOU WANT

Emotional Intelligence has become a hot topic in the workplace simply because it works. Your emotions drive your decisions which drive your behaviour and this ultimately affects your performance. Learn how to leverage yours and assertively manage conflict for positive outcomes.

LEARN HOW TO EFFECTIVELY RESPOND TO DIFFICULT PEOPLE AND SITUATIONS

The most often asked question in our workshops is, "How can I better manage and deal with conflict and difficult people". So, at Skill Junction we have gathered the best tools and techniques from our vast experience that we know works and gets results. You don't have to do the hard work because we have done it all for you: all the necessary tools, checklists, models and strategies in one place

OVER 20 YEARS OF EXPERIENCE WORKING WITH 1000'S PEOPLE FROM 100'S OF INDUSTRIES

Learning how to deal with conflict effectively is a crucial workplace skill. Having worked with 1000's of learners around the globe and from all walks of life, we have the practical know-how and proven success in helping embed learning in a fun, step-by-step process.

check out wHAT'S IN THE COURSE

Self-Paced Video Lessons that will will help you get noticed at work for all the right reasons

OVERVIEW AND WELCOME (INCLUDED IN ALL LEVELS)

Explore the importance of conflict management at work and what it means for you to manage it well. Learn how to use the resources and get the most out of your level of course.

LESSON 1: THE CASE FOR CONFLICT (INCLUDED IN ALL LEVELS)

Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.

LESSON 2: THE CAUSES AND COSTS OF CONFLICT (INCLUDED IN ALL LEVELS)

Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management

LESSON 3: MINDSET, SKILL-SET AND TOOL-SET (INCLUDED IN ALL LEVELS)

Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a process for managing conflict and difficult people

LESSON 4: MASTERING THE SKILL-SET AND TOOL-SET OF EMOTIONAL INTELLIGENCE (SILVER AND GOLD LEVELS)

Develop the 6 Skills of EI and learn how to use the 12 tools of each to grow your confidence and get better results, every time

LESSON 5 PART 1 AND 2: DEALING WITH DIFFICULT PEOPLE (GOLD LEVEL)

Explore the reality of difficult people versus difficult behaviours, and learn how to identify the different people styles using DISC and leverage these for optimum success in conflict! - Two videos are included in this lesson

LESSON 6: GO BIG OR GO HOME! (INCLUDED IN ALL LEVELS)

Brings all the crucial tools, models and processes you have learnt together in one easy-to-use framework. Each of the 3 levels includes it's own final wrap up lesson to help summarise and reinforce the key objectives for that level.

YOUR CHOICE OF THREE COURSES TO SUIT YOUR BUDGET AND YOUR NEEDS...

Instance 1

BRONZE LEVEL

Get the Essentials to Effectively Manage Conflict (Over 1 1/2 hrs of learning)

This is what's included:

299

Overview and Welcome
Lesson 1: The Case for Conflict
Lesson 2: The Causes and Costs of Conflict
Lesson 3: The Mind-Set, Skill-Set and Tool-Set for Conflict
Wrap up and Next Steps

BUY NOW FOR AU$299 EXCLUDES GST

Get Started Today with the Conflict Essentials Kit

Popular

SILVER LEVEL

Get the Essentials PLUS the 6 Skills and 12 Tools of Emotional Intelligence Mastery for Managing Conflict (Over 3 hours of learning)

$599

Everything in the Bronze Level Course

PLUS...

Lesson 4: Mastering Conflict using the Emotional Intelligence Skill-Set and Tool-Set
Wrap up and Next Steps

BUY NOW FOR AU$599 EXCLUDES GST

The Added Depth of Emotional Intelligence provides 6 skills and 12 tools to set you up for conflict success

GOLD LEVEL

Get all the value of Bronze and Silver Levels PLUS how to Deal with Difficult People (Over 4 1/2 hours of learning)

Get it ALL today:

999

Everything in the Bronze & Silver Level Course

PLUS...

Lesson 5: Dealing with Difficult People, our most asked-for lesson (2 extra videos and resources)
Wrap Up and Next Steps

BUY NOW FOR AU$999 EXCLUDES GST

Get all the value of the Essentials of Managing Conflict (Bronze Level) and Emotional Intelligence (Silver Level) PLUS get our most requested topic, "How to Effectively Deal with DIfficult People" which includes a free "DISC People Styles Profile"

Do you need your team to go through this training?

Looking for a Conflict Management Programme, tailored to your organisation’s specific needs?

1. Click below to book a meeting with Kerry Anne OR click on the "Green Phone: WhatsApp button" to the right of the screen

I also offer face to face delivery for leaders and their teams.

ORGANISATIONAL SUPPORT

If you are applying for employer or organisational support, you are welcome to use these documents:

Employer or Organisation Support Letter Template

Managing Conflict and Dealing with Difficult People Brochure

PAYMENT TERMS

Credit card via the payment portal provided on this page
Invoice on application (14-day payment terms. Contact us if you prefer this option.)
Credit card payments can be made as a payment plan (+ GST for Australian-based participants)

About your Facilitator: Kerry Anne Cassidy

Since 1996, I have been passionate about making a difference in the lives of managers, their teams and organisations around the world: one conversation at a time.

And, as someone who often speaks first and then thinks, I have gotten into hot soup many times over the years in my conversations! Combined with this is my natural shyness in work situations and a feeling of not being good enough unless I am armed with ALL the facts.

I have had to learn how to stop and think before engaging, to reflect and to learn how to be appropriately vulnerable with others as well as how to use my strengths rather than looking at my limitations.

As I have gotten older, I have learnt that life is not about being perfect but about showing up and being real and present in the moment with others. Coupled with life’s many experiences, I have had to regularly stop and re-evaluate my journey – the tools we use on our online courses come from my own personal experiences and have helped me greatly.

I am fascinated by the art and science of human behaviour and I use the many different tools, ideas, methodologies and techniques from NLP (Neuro-Linguistic Programming), Positive Psychology, Neuro-science and Emotional Intelligence to inform my workshops, coaching and online programmes.

The Law of Win/Win says,

"Let's not do it your way or my way;

Let's do it the best way."

- Greg Anderson

THIS IS WHAT YOU STAND TO GAIN FROM THE COURSE:

You'll get actionable video lessons which you can watch and work through at your own pace over a set period of time, depending on the level of course you choose. During this period, you will be able to download all the resources and watch the videos as many times as you need to

With every lesson you'll get worksheets, checklists and more to build your Conflict Management Skills faster. The value in a course like this is in the application and these resources help you reinforce and implement your learning

Depending on your objectives and budget, we offer 3 Levels of Learning. Each level allows you to build on the previous level/s so you can practically learn, master and apply conflict management skills, strategies and tools in a methodical, step-by-step process.

Each level provides you with a set of tools, models, resources that provide a practical framework for conflict management

COMMENTS FROM LEARNERS...

“

“I recently worked with Kerry Anne when I attended the Conflict Management workshop run through Brisbane City Council

My expectations in attending this course were understanding more about how to better handle conflict.

Kerry helped me achieve this by breaking down all areas of types on conflict, ways to manage this and understanding the person you may be experiencing the conflict with.

What I appreciate the most about her is the open, honest and confident delivery and the resources provided to further assist outside of the course.

One of the biggest takeaways for me from the course was I felt that I could feel more confident in managing conflict more efficiently.

The reason I would recommend Kerry Anne is because her process is easy to understand and follow due to the way she delivers it.

Three - Five words to describe Kerry Anne's delivery style would be strong, confident, understanding, positive

Judy Argent - Assistant Team Leader

“

"I thought that this was a great course. Provided a lot of insights into Emotional Intelligence, NLP and, of course, conflict management. These can definitely be applied to my everyday work.

I thought that this was the best course that I have attended in Council. Well worth the time. It was difficult to spend a whole day learning rather than doing.

I think I learnt a lot about dealing with conflict in an empathetic manner, especially with difficult and upset customers at community engagement events and activities which I have attended in the last couple of weeks.

Kerry provided a number of tools and processes to identify problems, empathize and problem solve. I think that this is definitely an important skill when dealing with planning issues and problems.

Great presenter. Easy to engage with. Delivered information in a fun and informative way. Good facilitation of activities and dialogue.

Two of the biggest takeaways for me from the course was learning to empathize with people to understand their problems and set boundaries when people are being confrontational.

Three - Five words to describe Kerry Anne's delivery style would be engaged, interesting and easy to understand.

Daniel Pirie - Urban Planner

“

"I recently worked with Kerry Anne when I attended the Conflict Management workshop run through Brisbane City Council as my role is customer service focused and I often encounter unhappy customers.

My expectations in attending this course were ...I recently had a customer reduce me to tears and it took me many days to recover, I was hoping this course could help me to stay calm in the face of hostility.

Many phrases are now stuck in my head, happily so. E.g. I am OK, I will be OK, I’ve got this.

Customers may choose to be angry, however, I can choose not to accept this emotion.

Kerry Anne is very open and honest. Hard topics are spoken about in a matter of fact way and Kerry Anne uses humor to good effect.

One of the biggest takeaways for me from the course was that I am more aware of my personality style and how it appears to others.

I recently was in heavy traffic when the car in front of me ran into the back of the next car and I was a little shaken, I used the breathing exercise and recovered very quickly. I was really surprised how quickly. I will definitely use that again

The reason I would recommend Kerry Anne is because.... she is approachable, straight forward and interesting.

Three - Five words to describe Kerry Anne's delivery style would be: engaging, relatable, candid and down-to-earth.

Carol Ferris - Customer Service Officer

IS THIS COURSE RIGHT FOR YOU?

This course is not for everybody! The adage, "One size does not fit all" is something we feel very strongly about at Skill Junction! So make sure you check out below who this course has been designed for to get the best results.

WHO THIS COURSE IS FOR

If you have some current challenges around conflict at work and want to learn how to better respond to them
You prefer to learn in a methodical, logical way that allows you to process, understand, learn and implement the lessons at your own pace
You are prepared to work through the lessons, download the resources, worksheets and apply these
You want the freedom to come back time and again to revisit the lessons and resources

WHO THIS COURSE IS NOT FOR

You are looking for a quick fix to sort out your conflict challenges
You want easy solutions not more work!
You want to learn how to change the difficult people in your life
You would prefer to engage in a classroom where you can interact freely with other learners for a set time and on a set day
You are not interested in understanding yourself or others better, you just want the problem to disappear!

100% MONEY BACK GUARANTEE: GET POSITIVE OUTCOMES FROM CONFLICT AND DIFFICULT PEOPLE OVER THE NEXT 30 DAYS

Try this online course risk free for 30 days - and if you do not get better results from your conflict situations after applying all the tools, strategies and skills shown in the course just send us a message and we'll refund your money, no questions asked.