Influence and Communication

Managing Conflict and Dealing with Difficult People (Silver Level)

6 Lessons Intermediate

About this course

As leaders, we work with people who are diverse in all sorts of ways. More often than not, when we clash in our ideas or expectations, this can lead to conflict and what we call, “difficult people”

But, I’d like to propose that rather than seeing conflict as bad and people as difficult, we need to learn the tools and skills to reframe these unhelpful stereotypes to get the best from ourselves and those we work with on a daily basis.

Come with me on a journey to discover a more assertive and engaging leadership style as we tackle difficult people, behaviours and conversations in a whole new way.

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